Refund and Cancellation Policy

Effective Date: 1 Jan 2025

At Modcart.co, we aim to provide the best shopping experience. This Refund and Cancellation Policy outlines the procedures for canceling orders and receiving refunds, ensuring transparency and fairness for both customers and sellers.

1. Order Cancellation

You can cancel your order under the following conditions:

Before Dispatch: You can cancel your order for a full refund.
After Dispatch: If the item has been dispatched, cancellation will only be allowed under specific conditions (such as a defective product). In this case, please refer to our Returns and Warranty Policy.

How to Cancel an Order:

Log in to your account on modcart.co.
Navigate to “My Orders”.
Select the order and click “Cancel Order”.
Confirm cancellation and follow the instructions.

Please Note: Once the order is dispatched, the cancellation option will be unavailable.

2. Refund Process

Once your order is canceled or a return is initiated:

Refunds will be processed to the original payment method or Modcart Wallet, depending on your choice.
For COD orders, refunds will be issued to your bank account or wallet after you provide your bank details.
Refunds may take 5–7 business days to process after the product is returned or cancellation is confirmed.

3. Partial Refunds and Adjustments

If an order is partially returned, a refund will be provided for the returned items only.
Shipping fees are non-refundable unless the return is due to our error (e.g., damaged or wrong item sent).

4. Refund Rejection

Refunds will be rejected in the following circumstances:

Products that are used, damaged, or missing parts not caused by us.
Refund request after the 7-day window from delivery.
Custom-made or non-returnable items as per our Returns and Warranty Policy.

5. Shipping Charges

For Cancelled Orders: Shipping charges will be refunded only if the order is canceled before dispatch.
For Returns: Return shipping charges will be borne by the customer unless the return is due to our fault (e.g., damaged or incorrect item).

6. Data Retention Period

For refund and cancellation requests, we retain customer data for a period of 30 days following the completion of the refund or cancellation process. After 30 days, the personal and transaction data associated with the refund or cancellation will be securely deleted from our systems, unless further retention is required by law or for auditing purposes.

7. Policy Modifications

We reserve the right to update or modify this policy as necessary. Any changes will be posted with a new effective date.

8. Contact Information

For questions regarding cancellations or refunds, please contact:

Modcart Ecom Private Limited
Email: info@modcart.co | modcartpvtltd@gmail.com
Phone: +91-9711369320
Address:55,Third floor Western, marg Lane-2,saidulajab, Gadaipur, India, 110030