Anti-Fraud and Security Policy

Effective Date: 1 Jan 2025

At MODCART.CO, the security of our users and the integrity of our platform are top priorities. This Anti-Fraud and Security Policy outlines the measures taken to protect against fraudulent activities and safeguard your personal and transactional data.

1. Zero Tolerance Policy

Modcart strictly prohibits all forms of fraud, including but not limited to:

  • Use of stolen financial information
  • Identity theft or misrepresentation
  • Sale of counterfeit or prohibited goods
  • Phishing or impersonation
  • Manipulation of ratings and reviews
  • Exploiting platform loopholes or bugs

Violators will be immediately suspended, reported to relevant authorities, and prosecuted under applicable law.

2. User Verification

To ensure authenticity:

  • All sellers are required to complete KYC verification.
  • Buyers may be subject to email/OTP verification.
  • Suspicious activities may trigger re-verification or temporary account suspension.

3. Monitoring and Detection

Modcart employs automated tools and human moderation to detect:

  • Unusual purchase behavior
  • Login attempts from multiple regions
  • Multiple accounts linked to the same identity or device
  • Fake reviews or ratings

Any account flagged for irregularities will be subject to a detailed review.

4. User Responsibility

Users must:

  • Never share account credentials with others
  • Regularly update passwords
  • Ensure secure internet connections while transacting
  • Report any suspicious emails or messages claiming to be from Modcart

5. Data Protection

Modcart uses industry-standard encryption, firewalls, and secure socket layers (SSL) to protect:

  • Payment information
  • Personal identity data
  • Order and communication history

All data is handled in compliance with applicable Indian data protection laws.

6. Reporting Fraud

If you suspect fraudulent behavior:

  • Contact our support team immediately via your account or the contact information below.
  • Provide screenshots, transaction details, and any communication records.
  • Our internal team will investigate and respond within 5–7 business days.

7. Legal Action and Compliance

Modcart cooperates with law enforcement agencies and regulatory bodies. We will share data as required by law to aid in fraud investigations and prosecutions.

8. Policy Revisions

This policy may be updated from time to time. Users are encouraged to review it periodically for any changes.

9. Contact Information

Modcart Ecom Private Limited
Email: info@modcart.co | modcartpvtltd@gmail.com
Phone: +91-9711369320
Address:55,Third floor Western, marg Lane-2,saidulajab, Gadaipur, India, 110030